You can get a free quote through our website. Just enter your origin and destination of the country with the estimated weight of your parcel. Make sure to check for relevant surcharges and restrictions on the quotation, if applicable.

You do not need to register to get a quote. However, you need to register to make a booking.

For booking, a full address for both the shipper and the consignee is needed, even if you are not sending door-to-door. This will include local contact numbers for the given addresses, If the registered sender and the receiver addresses differ from those for collection and delivery, you will need to provide that as well. You will have to provide a detailed list of the content of your parcel including the value of every item you send. If you are a business, you will need to provide GST, EORI, and VAT numbers if applicable.

The service you choose is dependent on your needs. Our quote results will automatically show the cheapest option first, but you can have a look at the additional information by clicking on the service name. Carriers typically offer services for speedy deliveries and economical services that deliver slowly but are more affordable. You can get detailed information about services, including UPS, DHL, Aramex, FDX, and Self Network.

There are three primary reasons you should choose AICS. First, our rates are lower than the standard carrier prices, which will potentially save up to 30-40% of your expenses. Secondly, the booking process is straightforward and efficient with comprehensive information on the website for more guidance. Last but not least, our customer service team is available to assist you, ensuring you can speak to a person if you have any queries regarding the shipment. We believe that our commitment to giving exceptional service sets us apart from the competition in the market, with the considerable cost and convenience advantages of booking through us rather than directly with carriers.

We work closely with carriers throughout the whole process to make sure your package gets to you on time and safely. If you have any problems, our Customer Service team is here to help you during office hours. But it's important to remember that as goods forwarders, we can't control everything. Carriers like FDX, UPS, ARAMEX, and DHL all have their own rules and plans for deliveries that we can't change. In the same way, we don't have control over Customs rules. Before you book a shipment, you should learn about the customs rules of the country where the package is going. In most cases, if customs duties and taxes need to be paid, the carrier will call the recipient directly. When shipping goods by air or sea, the agents at the target port may charge extra on top of what AICS quotes. We work hard to keep the lines of communication open and keep you up to date on everything that's going on. Please read our full Conditions of Carriage for more information.

A Customs Invoice is a document that all foreign shipments need. Customs officials use it to rate goods and figure out what fees and taxes are due. It has information like the invoice number, information about the importer and exporter, GST, VAT, and EORI numbers, HSN codes, and a description of your things and where they came from. A packing list tells the exporter, the importer, and the freight forwarder about the items put in your package or pallet, including how much they weigh and how big they are. It's what carriers need for foreign shipments. As part of a single declaration, we will make both of these papers for you. You can also choose to use your own Customs Invoice and Packing List.

You should look at the customs rules for the country you're sending your goods to see if there are any fees. These fees can be different depending on the type of goods you're sending and their size. We can get updates from Customs through our carriers, but we can't change the rules or choices they make. When you use most services, packages are sent Delivered Duties Unpaid (DDU). This means that the person who gets the package might have to pay taxes, fees, or customs charges. Unless it's a special service, we're not usually a part of this process. Please see service details for more information. Your price does not include customs fees, and the carrier will get in touch with the recipient directly. Customs will hold the goods until the fees are paid. The carrier may pay duties and taxes on behalf of the client and get paid back when the package is delivered. When this happens, the invoice will come from the carrier, not customs. Some services offer Delivered Duty Paid (DDP), which means that the shipper pays the taxes and duties on the goods, as well as an administrative fee for reversing the duties for each package. When you book, you can choose the DDP service if it's available.

As long as the goods' stated value is less than or equal to 25,000 INR, AICS will insure every shipment for free. If you want to, you can get extra coverage from a general insurance business. Any money that comes from AICS insurance claims will be given in Indian Rupees (INR). Kindly keep in mind that we will not accept claims for late deliveries or broken packages.

If you are sending commercial goods worth more than INR 25,000, it's a good idea to get marine/freight insurance to cover your items during transport.

We maintain a list of dangerous and prohibited items, which is created taking the standard policies of carriers into consideration. For a list of things that are not allowed, please see our Standard Conditions of Carriage.

Perfume is not advisable to send because it is classified as a dangerous item due to it’s flammable nature because it contains alcohol in it. This poses a safety risk in the high-pressure cargo hold of a flight, but not in the controlled circumstances of the passenger cabin. All carriers must follow the rules set by the Civil Aviation Authorities about not shipping perfume abroad.

The term "volumetric weight" refers to how much space a package takes up. It's useful when an item is big but doesn't weigh much. Your shipping costs will be based on either the actual weight or the volumetric weight, whichever is greater. To calculate volumetric weight, multiply the dimensions (length × width × height in centimeters) and divide by 5000.

We bring most of our services right to your door. But door-to-door transport is not part of our standard air freight or sea freight services. We do provide an option for door delivery service for air freight orders.

The couriers will do their best to deliver on time. However, travel times can't be promised.

Loss claims must be sent in within a certain amount of time and must include certain proof and documentation. If you want to file a claim for a lost package, you must tell our customer service team about it in writing within 3 days of delivery or 15 days of the booking date, whichever comes first. Claims won't be processed until we get the supporting evidence and documents we need. The declared value of the consignment at the time of booking will be used to assess claims. We suggest that you get in touch with us as soon as you can. Please keep in mind that we will not accept claims for damaged shipments.

Yes, we offer pickup and packing services across India.

We offer import services from worldwide destinations to India with AICS, FDX, and UPS.

Even though it costs more, air freight is usually the best choice for packages that need to get there quickly. Sea freight, on the other hand, is usually cheaper than air freight and sometimes even cheaper than door-to-door transport services, though it takes longer. However, due to destination charges, sea freight tends not to be cost-effective for small shipments.

LCL stands for Less than Container Load, which refers to shipments that do not fill a standard shipping container. FCL stands for Full Container Load, indicating shipments that occupy an entire container, whether 20ft or 40ft in size.

Yes, GST is applicable on every shipment from India. The quote you get on our website includes GST.